Short-Lets Management

We list and manage properties on Airbnb, Booking.com, HomeAway, Expedia and other short-let portals. We don’t just rely on the portals, we create a direct booking website and booking page to capitalise on direct bookings. 

Our prices are very competitive and start at 12% of the rental income. By optimising pricing and maximising occupancy, you’ll soon see the value.

Choose from two options to suit your requirements:

Part-Managed Service – this service provides full listing management. We’ll bring together all bookings into one calendar and deal with any guest enquiries up until the point of check-in. It’s then over to you.

Fully-Managed Service – this service provides full listing and property management. We’ll provide all of our part-managed service plus deal with any guest enquiries/issues throughout their stay. Alongside this we’ll keep on top of any maintenance issues and ensure the property is cleaned and left guest-ready after each checkout. This is a hands-off service for you! You can just look forward to the rental income hitting your bank account each month.

Part-Managed Service

Price Optimisation
Monitor local rates, events and demand.
Actively Source Bookings
Encourage direct bookings and market to professionals.
Calendar Management
Provide one calendar of bookings from all portals.
Booking Enquiries
Respond to booking enquiries and accept/decline bookings.
Access to Central Calendar
Owners kept up to date with all booking activity.
Guest Communication
Deal with enquiries/requests from guests before their arrival.
Guest Vetting
Check social media and portal profiles for guest suitability.
ID Verification Check
Request and Verify ID of booking guest – driving licence/passport/credit card details.
Payment Processing
Check payment successful and deal with unsuccessful payments.
Gas Safety Certificate Renewal
Ensure the Gas Safety Certificate is valid and organise renewal as required.
Monthly Statement & Payment
Provide a statement detailing all payments from bookings and account of deductions i.e. Online Travel Agent commission, Cleaning Contractors, Laundry Invoices etc.
Deposit Returns/Disputes
Check the condition of the property at the end of every guest stay and authorise the damage deposit refund. Deduct funds and liaise with guests if damage has occurred.
Chase Up Reviews
First of all contact guests to ensure their stay was satisfactory and to deal with any issues they may have had to avoid a negative review. Prompt guest to write a review.
Repeat Booking Contact
Where possible, guest information will be collected to enable contact for repeat bookings.

Fully-Managed Service

Price Optimisation
Monitor local rates, events and demand.
Actively Source Bookings
Encourage direct bookings and market to professionals.
Actively Source Bookings
Encourage direct bookings and market to professionals.
Booking Enquiries
Respond to booking enquiries and accept/decline bookings.
Access to Central Calendar
Owners kept up to date with all booking activity.
Guest Communication
Deal with enquiries/requests from guests before, during and after their stay.
Guest Vetting
Check social media and portal profiles for guest suitability.
ID Verification Check
Request and Verify ID of booking guest – driving licence/passport/credit card details.
Payment Processing
Check payment successful and deal with unsuccessful payments.
Management of Cleaning
Liaise with cleaners to ensure a thorough clean is carried out after each check-out and the property is left guest-ready.
Management of Laundry
Manage the cleaner to provide a full wash, dry and iron of linen and towels or organise a professional laundry company to launder linen and towels.
Replenishment
Restock of essentials and provide new kitchen cloths for each set of guests.
Welcome Notes
Maintain comprehensive notes on the property and the area. Provide an online welcome book for the property.
Safety Precautions
We constantly check the regulations for holiday rentals. We ensure all the required safety regulations are adhered to.
Gas Safety Certificate Renewal
Ensure the Gas Safety Certificate is valid and organise renewal as required.
Co-ordinate Check-in
Communicate self check-in information to each guest on day of arrival.
Key Support
Deal with replacement keys and ensure guests can access the property.
Guest Support
Respond to guest queries and resolve any issues during the guest stay and liaise to organise collection/delivery of any belongings left behind.
Property Maintenance Management
Manage and resolve any urgent maintenance issues.
Monthly Statement & Payment
Provide a statement detailing all payments from bookings and account of deductions i.e. Online Travel Agent commission, Cleaning Contractors, Laundry Invoices etc.
Deposit Returns/Disputes
Check the condition of the property at the end of every guest stay and authorise the damage deposit refund. Deduct funds and liaise with guests if damage has occurred.
Chase Up Reviews
First of all contact guests to ensure their stay was satisfactory and deal with any issues they may have had to avoid a negative review. Prompt guest to write a review.
Repeat Booking Contact
Where possible, guest information will be collected to enable contact for repeat bookings.